Arena of Exiles Support
Answers to the most common questions, and how to reach us when they aren't enough.
Frequently asked questions
Do I need to be online to fight in the arena?
No. In the arena you attack a snapshot of another player's gladiator, and other players attack yours the same way. Nobody has to be online. There's a short cooldown between attacks.
How do expedition points work?
You can hold up to 12 expedition points. One point refills every 10 minutes, even while you're away, and each monster fight costs one. Levelling up tops your points back up to at least 12.
Which class should I choose?
Murmillo beats Retiarius, Retiarius beats Haruspex and Haruspex beats Murmillo, but only by a small margin. Gear, techniques and tactics matter more, so pick the style you enjoy.
Can an item break when I enchant it?
No. Enchanting only costs soul dust and gold. You can keep the old bonus line if you don't like the new options, and items never break or disappear.
How do I keep my gladiator on a new phone?
Link your account to Apple or Google in Settings. On the new phone, choose "I have an account" when creating a character and sign in with the same account. A guest account that isn't linked is lost if you delete the app.
How do I report or block a player?
Press and hold their chat message and choose Report or Block. Reports go to our moderators, and blocked players' messages are hidden on your device.
Which languages is the game in?
Arena of Exiles is currently playable in Turkish.
Purchases
Restore a purchase
If something you bought didn't arrive, open Store › Restore purchases while signed in to the same store account. Our server checks every purchase and delivers it only once.
Refunds
Refunds are handled by the store you bought from, under its own rules.
Your account and data
Delete your account in the game
Go to Settings (the gear icon) › Hesabı sil (Delete account), then confirm. It deletes your account and game data permanently. What exactly is removed is listed in the privacy policy.
Read the privacy policy →No longer have the app?
Email us from the address you want a reply at, with your player name and the word "Delete" in the subject. We may ask a question only the account owner would know before deleting anything.
contact@cregsta.comStill need help?
Email us and a real person from the team will answer. To help us find your account quickly, please include:
- Your player name
- Your phone model and iOS or Android version
- The game version (in Settings)
- What happened, and a screenshot if you have one