Club Dynasty Support
Answers to the most common questions, and how to reach us when they aren't enough.
Frequently asked questions
When are matches played?
One league match is played every day at 20:00 Türkiye time, and the new day starts at 04:00. Set your lineup before kickoff and watch the replay any time after. You can also play up to 3 friendlies a day whenever you like.
How do worlds and leagues work?
A world is a shared game universe with its own clock. Leagues have 14 clubs across 20 levels, and a season lasts 28 days. The top 3 go up (the top 4 in the lowest five levels) and the bottom 3 go down. New managers take over a club at the first level.
How do I keep my club on a new phone?
Go to Office › Settings › Account and sign-in and link Apple or Google. On the new phone, sign in with the same account. A guest club that isn't linked is lost if you delete the app.
Is it pay-to-win?
No. Tokens buy time and convenience, never squad strength. Every boost has a daily limit, and a manager who never pays can reach the top league. Manager Pro removes ads and adds small daily extras.
What are associations and friend leagues?
Associations are permanent groups of up to 30 clubs with their own chat, weekly goals and ranking. Friend leagues are private leagues of 4 to 12 clubs that you join with a six-character code and play alongside your official league.
How do I report or block a manager?
In chat, tap the message and choose Report or Block. We review reports within 24 hours, and a message reported by three managers is hidden automatically. You can unblock people from the Blocked list.
Purchases
Restore a purchase
If something you bought didn't arrive, open Shop › Restore purchases while signed in to the same store account. Our server checks every purchase and delivers it only once.
Cancel a subscription
Subscriptions are managed by Apple and Google. Cancelling in the store stops the next renewal; deleting the app doesn't.
Refunds
Refunds are handled by the store you bought from, under its own rules.
Your account and data
Delete your account in the game
Go to Office › Settings › Account and sign-in › Delete my account, then type DELETE and confirm. It deletes your account and game data permanently. What exactly is removed is listed in the privacy policy.
Read the privacy policy →No longer have the app?
Email us from the address you want a reply at, with your player name and the word "Delete" in the subject. We may ask a question only the account owner would know before deleting anything.
contact@cregsta.comStill need help?
Email us and a real person from the team will answer. To help us find your account quickly, please include:
- Your player name
- Your phone model and iOS or Android version
- The game version (in Settings)
- What happened, and a screenshot if you have one