Mob Dynasty Support
Answers to the most common questions, and how to reach us when they aren't enough.
Frequently asked questions
How fast do Energy and Nerve refill?
Energy refills 1 point every 5 minutes, up to 100, and pays for training, street fights and hits. Nerve refills 1 point every 4 minutes. Its cap grows with your rank from 10 to 100, and it pays for crimes. You can also refill with gold (3 times a day each) or a rewarded ad.
I got caught. How do I get out of jail?
Jail lasts a few minutes, depending on the crime, and your businesses keep earning in the meantime. You can wait it out, pay bail, try one jailbreak per stay (a failure adds time), watch an ad or ask someone in your family to bail you out.
How do families and turf wars work?
A family has up to 30 members with a shared treasury, upgrades, chat and family jobs. Families declare war on Grayport's 24 districts. Enlisted members' crews fight at 21:00, shown in your local time, and you can watch the replay live. Districts you hold pay tribute every night.
How do I keep my progress when I change phones?
Go to Settings › Account and tap Link with Apple or Link with Google. On the new phone, tap the same button and choose Switch to load your boss. A guest account that isn't linked is lost if you delete the app.
Is there real gambling in the game?
No. You never bet money or any in-game currency on a chance outcome, and there are no paid loot boxes. Casinos and dice show up only as part of the 1920s story and setting.
Can I pay to win?
No. Gold buys time, convenience and cosmetics. Weapons, crew slots and PvP power can't be bought.
How do I report or block a player?
In City or Family chat, press and hold their message and choose Report or Block. Moderators review reports and can mute or ban players. In City chat, links, phone numbers and swear words are masked automatically.
Purchases
Restore a purchase
If something you bought didn't arrive, open Store › Restore while signed in to the same store account. Our server checks every purchase and delivers it only once.
Cancel a subscription
Subscriptions are managed by Apple and Google. Cancelling in the store stops the next renewal; deleting the app doesn't.
Refunds
Refunds are handled by the store you bought from, under its own rules.
Your account and data
Delete your account in the game
Go to Settings (the gear icon) › Account › Delete account › Delete forever. It deletes your account and game data permanently. What exactly is removed is listed in the privacy policy.
Read the privacy policy →No longer have the app?
Email us from the address you want a reply at, with your player name and the word "Delete" in the subject. We may ask a question only the account owner would know before deleting anything.
contact@cregsta.comGet a copy of your data
In Settings › Account, "Export my data" saves a file with everything our server stores about your account.
Still need help?
Email us and a real person from the team will answer. To help us find your account quickly, please include:
- Your player name
- Your phone model and iOS or Android version
- The game version (in Settings)
- What happened, and a screenshot if you have one