Puzzle Block Support
Answers to the most common questions, and how to reach us when they aren't enough.
Frequently asked questions
I got a new phone. How do I keep my progress?
Your progress, coins and streak are saved only on the phone you play on. The game has no account or cloud save, so they don't move to a new phone and are lost if you delete the app. Remove Ads and an active Temple Club membership come back with Settings › Restore purchases.
How do I restore my purchases?
Open Settings › Restore purchases (it's also in the Shop) while signed in to the same App Store or Google Play account you bought with. This brings back Remove Ads and an active Temple Club. Coins and boosters are used up in the game and can't be restored.
How do I cancel Temple Club?
Temple Club is a monthly subscription that renews until you cancel it. On iPhone, open Settings, tap your name, then Subscriptions, choose the game and tap Cancel Subscription. On Android, open Google Play › Profile › Payments & subscriptions › Subscriptions. Deleting the app doesn't cancel it.
Why do I see ads, and can I change my ad choices?
Ads keep the game free. Bonus videos are always optional; short ads between games start at level 8, and a banner at level 12. Remove Ads or Temple Club turns those off. If you were asked for ad consent, you can change your answer in Settings › Privacy options.
How do I turn reminders on or off?
The game asks once, at a good moment such as after your first Daily Challenge, whether you'd like reminders. You can switch them on or off any time in Settings › Reminders, or in your phone's notification settings.
What happens when I run out of room?
In Adventure you can continue: the first time by watching a short video, after that with coins. A continue clears the most crowded spot and deals three small pieces. Or simply try the level again.
Do I need an internet connection?
No. The levels, your collection and the Daily Challenge all work offline. Ads, purchases and restoring purchases need a connection.
Purchases
Restore a purchase
To get Remove Ads or an active subscription back, for example on a new phone, open Settings › Restore purchases while signed in to the same App Store or Google Play account. Coins and boosters are saved only on your device and can't be restored.
Cancel a subscription
Subscriptions are managed by Apple and Google. Cancelling in the store stops the next renewal; deleting the app doesn't.
Refunds
Refunds are handled by the store you bought from, under its own rules.
Your data
Your progress lives on your phone
The game has no account and no server. Your levels, coins, streak and settings are saved only on this device. We don't back them up, they don't move to a new phone, and we can't recover them if the app is deleted.
Deleting your data
Deleting the app removes everything the game saved. For purchase records or any other request about your data, email contact@cregsta.com with the order ID from your store receipt.
Read the privacy policy →Ad privacy choices
Where the law requires it, the game asks for your consent with Google's form before it shows ads. To change your choice, open Settings › Privacy options; the option appears wherever it is required.
Still need help?
Email us and a real person from the team will answer. To help us quickly, please include:
- Your phone model and iOS or Android version
- The game version (in Settings)
- What happened, and a screenshot if you have one
- For a purchase, the order ID from your store receipt