Gammon Café
Gammon Café Support
Answers to the most common questions, and how to reach us when they aren't enough.
Frequently asked questions
Are the dice really random?
Yes. The server rolls every die, and before each game starts it publishes a fingerprint of the dice it will use. When the game ends it reveals them, so the app (and you) can check that nothing was changed along the way.
Which games can I play?
Tavla (Turkish rules, played as a match to a set number of points), Classic Backgammon with the doubling cube and Narde online. Plakoto and Fevga are available with friends and against the computer.
How do I play with a friend?
Add them from a match, their profile or your friend code, then invite them to a private table from the Friends screen. Friendly games don't cost coins.
How do I keep my progress on a new phone?
Link your account to Apple or Google in Settings › Account. On the new phone, sign in with the same account. A guest account that isn't linked is lost if you delete the app.
Can I win real money?
No. Coins and gems are virtual: they have no real-money value, can't be cashed out or sent to other players, and the game offers no real-money prizes.
How do I cancel Café VIP?
Café VIP is managed by the App Store or Google Play. Cancel it in your store account's subscription settings at least 24 hours before the current period ends. Deleting the app or your account doesn't cancel it.
How do I report or block a player?
Tap the player to open their player card and choose Report or Block. Reports go to our moderators, who review them within 24 hours; blocked players' messages and invitations are hidden.
Purchases
Restore a purchase
If something you bought didn't arrive, open Settings › Account › Restore purchases while signed in to the same store account. Our server checks every purchase and delivers it only once.
Cancel a subscription
Subscriptions are managed by Apple and Google. Cancelling in the store stops the next renewal; deleting the app doesn't.
Refunds
Refunds are handled by the store you bought from, under its own rules.
Your account and data
Delete your account in the game
Go to Settings (the gear icon) › Account › Delete account, then confirm twice. It deletes your account and game data permanently. What exactly is removed is listed in the privacy policy.
Read the privacy policy →No longer have the app?
Email us from the address you want a reply at, with your player name and the word "Delete" in the subject. We may ask a question only the account owner would know before deleting anything.
contact@cregsta.comStill need help?
Email us and a real person from the team will answer. To help us find your account quickly, please include:
- Your player name
- Your phone model and iOS or Android version
- The game version (in Settings)
- What happened, and a screenshot if you have one